Shipping policy

Shipping Information

We do NOT ship to P.O. boxes or APO/FPO addresses.

Currently, we just ship within the United States.

Shipping Period:

Orders are usually shipped within 5-8 days using USPS or UPS.

Handling time: 2-3 day (Monday – Friday)

Transit time: 5-8 days (Monday – Friday)

Shipping Cost
We offer free shipping for all orders.

Please allow us 2-3 business days of processing time. Sometimes, we may need some additional time to make sure everything is perfect. Don't forget, we are human too! All orders are conditioned to credit card confirmation and product availability.

Shipping Status:
As soon as your order ships, you’ll receive a shipping confirmation email that includes your tracking number. If you have not received a shipping confirmation email after a our handling time, please email us at info@scentrabbit.com.

If you don’t receive a shipping confirmation email right away, don’t worry, we are working on your order.

Order changes:
Please contact us immediately with any changes to your order. Note that custom and pre-ordered pieces cannot be swapped for other designs.

Item not received:
If you’ve successfully placed an order and haven’t received it yet while the tracking status shows it’s delivered. you’d wish to contact the carrier to hunt out your Cover as once the item is Covered we have control over it (once it’s by the carrier), but if still persists kindly email us at info@scentrabbit.com.

Shipping on All US Orders:

We offer FREE STANDARD DOMESTIC SHIPPING on all orders (excluding taxes), to anywhere in the United States.

This offer is only valid for domestic orders. This offer does not require coupons or any promotional codes and is not limited by package size or weight. The orders for Free Standard Domestic Shipping exclude purchases of E-Gift Certificates, Gift-Wrapping, additional shipping and handling charges, and any taxes that may accrue. Free shipping does not apply to previous purchases and may not be redeemed for cash. This offer may be subject to alteration in cases of returns, exchanges, or cancellations. ScentRabbit.com reserves the right to adjust or discontinue this offer at any time, without prior notice.

**Please note that because we make every effort to ship your product as quickly as possible, once the shipping process begins we are unable to make any changes to your order.

Signing for your package:

Some orders require insurance against theft and accidental damage during delivery. Once your purchases have been delivered to the specified address and signed for, they are no longer covered by insurance. You can always contact us or go to the carrier's website to arrange another delivery date on your desired day. If you wave the signature confirmation for your package, ScentRabbit will NOT be responsible for any theft and damage

Shipping on Store Credit Purchases:

At ScentRabbit.com, we strive to keep our customers satisfied to the fullest extent of our capability. This is why we offer Free Standard Domestic Shipping on all purchases made with Store Credit, within the United States. For further information, please refer to the Store Credit section.

Shipping Policy for International:

We are not responsible for any customs/import tax due on orders. This is the customers responsibility to take care of and to expect based on location.

Additionally, we are not responsible for any lost or damaged packages that are shipped internationally.

Shipping Policy for Cancellations:

In cases of cancellations,

The customer is responsible for any and all shipping and handling charges (provided the order has already shipped). Even if there were no initial shipping fees connected to the order (this would apply to an order of free domestic shipping with $50 and above, or purchases made with Store Credit),
The customer will be held responsible for all shipping charges of returned items. Such charges may include the cost of shipment for returning the item, applicable taxes, and any other qualifying fees that may apply.

Canceled Orders: Eligible for a full refund, including SH, ONLY if canceled prior to shipping. We cannot process claims, refunds or additional requests once a package is in transit with the carrier.

Free Shipping Offers: For free shipping packages, the shipping cost will be assessed and deducted from the final reimbursement of refunds and store credits. Any shipping cost that you incur to return the product will not be refunded unless it is a Company error. Non-refundable shipping applies to both domestic and international shipping.

Undelivered, Unclaimed, Refused, or Returned Packages:

A Return to Sender fee of $8.00 will be assessed accordingly. Shipping Handling, Tax, and Gift Wrapping cannot be reimbursed. Original shipping cost is non-refundable for undelivered, unclaimed, refused, or returned packages, unless it is a Company error. For free shipping packages, shipping cost will be assessed and deducted from the final reimbursement. Any shipping cost you incur to return the product will not be refunded unless it is a Company error. Non-refundable shipping applies to both domestic and international shipping.

Redelivery Fee Missed Scheduled Delivery: If reshipment is requested by the Customer due to Returned to Sender, refusal of shipment, or missed a scheduled delivery, you will be responsible for SH unless it is due to Company or Carrier error.

Sales Tax Policy on Returns and Exchanges:

Sales taxes will be refunded fully on all qualifying returns and may vary on Exchangeable items depending on the price of the item. For further information about our Returns and Exchanges policy, please refer to the section pertaining to the policy.

Invalid or Unclaimed Shipping Addresses:

If a customer provides an Invalid or Unclaimed Shipping Address, ScentRabbit.com will charge the customer for re-shipping the order.

Customer Support:

Email: info@scentrabbit.com